Ryder will develop and operate two regional distribution centers designed to reduce store replenishment times from the current 35 days to less than 10. The transformation of the Bed Bath & Beyond supply chain is taking the next step with an agreement with Ryder System ( NYSE: R) announced in July. For us, it’s a balance of stores and digital.” Related: Read: Bed Bath & Beyond’s supply chain transformation accelerates with Ryder deal Read: Bed Bath & Beyond quickly grows same-day delivery network “We have an immense and hearty respect for the past, but we recognize the need. “We assessed our own capabilities and assessed third parties,” he said. That didn’t happen without a rethinking of the supply chain. “The company itself is going through a massive transformation, and it’s not just the supply chain,” Hartmann said, pointing to quarter-billion-dollar investments each in supply chain, technology and the in-store experience.īed Bath & Beyond ( NASDAQ: BBBY) sold $3 billion worth of product through digital channels last year, and “we’re fulfilling about 30% of that from stores,” Hartmann said. “For Bed Bath & Beyond, that was behind the curve.”Įxecutive leadership at the company has turned over, including Hartmann himself, and a new focus on technology, innovation and getting items to customers in the ways they preferred became the focus.
“The pandemic taught all of us hard lessons,” COO John Hartmann said during his opening keynote address on Wednesday at the Home Delivery World 2021 conference in Philadelphia. Prior to the pandemic, the company focused almost exclusively on in-store sales. Two years ago, Bed Bath & Beyond was behind the times.
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